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Guía para nuevos usuarios

Registrarse e iniciar sesión

¿Cómo me registro en Cellmost?

Paso 1. Haz clic en el botón “Registrarse” en la parte superior. 


Paso 2. Llena la información de registro.

Paso 3. Haz clic en “Continuar” y ya estarás registrado. Por favor usa tu correo electrónico frecuente para que así podamos contactar contigo y enviarte notificaciones en un futuro. También puedes hacer clic en el botón de arriba de “Iniciar sesión” y registrarte con tu cuenta de Facebook.

Configuración de cuenta

¿Cómo verifico mi correo electrónico?

Paso 1. Inicia sesión en tu cuenta.


Paso 2. Haz clic en “Centro de seguridad” en el menú de la izquierda.


Paso 3. Llena los espacios en blanco y haz clic en el botón Verificar.


¿Cómo cambio la contraseña de mi cuenta?

Paso 1. Inicia sesión en tu cuenta.


Paso 2. Haz clic en “Centro de seguridad” en el menú de la izquierda.


Paso 3. Llena los espacios en blanco y haz clic en el botón “Cambiar contraseña”.


¿Cómo establezco mi contraseña del saldo?

Paso 1. Inicia sesión en tu cuenta. Haz clic en “Centro de seguridad” en el menú de la izquierda.


Paso 2. Rellena los espacios en blanco y haz clic en el botón “Establecer”.


Paso 3. Enviaremos un correo de verificación a tu correo electrónico, necesitarás hacer clic en el link de verificación del correo para establecer tu contraseña.


Searching Products


I have questions about details of a product?

If you have any questions about a product, contact the seller via email or live chat by using a personal message. You can find their contact information in several locations:

1.Product detail page.


2. At the top of the homepage

3. At the bottom of the homepage



     How do I find a product?    

1. Type the name of the product you’re looking for into the search bar. You can search for products by name or features, such as brand, artist, SKU, etc.

2.  If you have not decided what product you would like to find, you can try to search for the product in the categories section or our promotion product list under the search bar.



Purchasing

     
   

Is registration required to purchase from TVC Mall?

It's recommended but you don't have to. TVC Mall supports guest checkout. Registering with TVC Mall, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.Register Here


Is there a discount for purchasing multiple quantities?

Products with discounts are marked with a “*% OFF” badge on the product image. You can buy these products at discounted prices and save money directly.

From $1,500 per order. Levels of discount are as follows:

Total Value of an Order (USD$)

Discount

1500 - 2999

Please consult with our sales people for specific discounts.

3000 - 4999

5000+


When will I receive my order?

Normally in 2-3 working days, we will ship your order after youve made payment.All times listed are estimates and are not guaranteed. Exact time varies with exact destination.


What currency is the price in?

You can pay in other currencies besides USD. The currencies we accept: British Pound, Australian Dollar, Canada Dollar, Euro, Swiss Franc, Hong Kong Dollar, India Rupee, Russian Ruble, Brazil Real, Denmark Krone, Sweden Krona, Norway Krone, Mexico Peso and Czech Republic Koruna. You may choose a currency on the top of each page as shown by the picture below:



Placing Orders

How do I set my shipping address?

Set your shipping address on the My Profile page. You can add multiple addresses on this page and select the preferred destination each time you place an order. 

1.    Sign into your account and go to My Profile  
2.    Click My Address 
3.    Add/Edit/Delete your addresses
4.    Click submit

Why haven't I received the order confirmation email/shipping notification message from TVC Mall?

 If you placed an order as a guest instead of registering with us in the first place,you will not receive it as guest checkout does not require that you provide a contact email address. 

If you placed an order with a registered account and still didn’t receive our emails, please check your email trash box and spam folder. If still nothing, please contact our sales related to your order.

How do I place an order?

1. When you’ve found a product you like, make sure you check product specifications such as size and color. You can also find more detailed information, such as sizing tables, if you scroll down the product detail page.

2. When you’re ready to place your order, you can click “Buy Now” and continue to the checkout, or you can add the product to your cart first and continue shopping.

3. If you want to buy all the items in your cart, simply click “Bulk Buy” to place your order

Note: once the order has been paid, you are unable to change the shipping address. However, you can contact our sales manager to send him/her any updates.



Orders Status

Why does it show that my order been canceled after payment is being processed?

If your order been canceled after payment is being processed, please check the following situations:

1: Rejected by your payment services providers. In this situation, your money might be deducted from your account, please click here  to get your money back.

2: Canceled by TVC Mall. Order will be canceled when products are out of stock, we will refund to you. Please click here


How do I delete an order?

Once an order has been completed, you can follow the below steps to delete it from your order list:
Step 1: Sign into My Orders and find your order
Step 2: Click the trash cans logo on the order page
Step 3: Click Delete Order to confirm deletion


How do I cancel an order?

Before your order is shipped out, you can follow the below steps to cancel it:

Step 1: Sign into My Orders and find your order   
Step 2: Click ”Remove this order”
Note:
1. You can only cancel an order before the seller ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved by the sales manager first.


Can I change order details such as size, shipping etc.?

If you want to change anything about your order, you can try the following:
1. Ask the sales manager to cancel your order. Once your order has been successfully canceled, you can place a new order.
2. If your order has not been shipped out yet, you can contact the sales manager to change the order details for you.


It’s been so many days! Where's my order?

Sorry for the trouble. Delivery can be affected by weather, customs, policy change and others.If you believe you’ve been waiting for too long, please contact us or your sales representative. 
Delivery time for different shipping methods:

Shipping Method

Delivery Time

UPS

4-6 Days

DHL

3-6 Days

EMS

5-15 Days

Swiss Post

12-45 Days

Hong Kong Post

12-45 Days


How do I track my orders?

Two ways once your goods are sent: 
1) Check our automatic email notification; or
2) Sign in to your account and view the tracking code.


Leaving Feedback

How do I leave feedback?

You can leave feedback within 90 days of completing an order.
Step 1: Sign into My Reviews
Step 2: Go to Pending List, choose an order and click Leave Feedback

Note: Only orders and products bought within 3 months can be reviewed. Each order can acquire max 1.5 points.

 

How do I change feedback?

Once you have submitted your feedback, you won’t be able to revise it. However, you are always welcome to add additional feedback.


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